California Court Lets FTC Claims Against Uber One Move Forward
A federal judge denied Uber’s motion to dismiss FTC consumer protection claims over Uber One.
Why it matters: The ruling signals heightened regulatory focus on subscription service practices—specifically enrollment, disclosures, and cancellation—for tech and rideshare companies. Legal teams should review online subscription models and compliance with consumer protection laws in light of this precedent.
- On April 9, 2026, a California judge denied Uber's motion to dismiss FTC claims.
- The FTC and 21 states allege deceptive enrollment and obstructive cancellation for Uber One.
- Uber One subscribers may face up to 23 screens and 32 actions to cancel, per FTC allegations.
- The case seeks permanent injunctions, consumer refunds, and further relief.
An ongoing lawsuit between the Federal Trade Commission (FTC) and Uber Technologies Inc. will continue after a federal judge in the Northern District of California denied Uber’s motion to dismiss on April 9, 2026. The FTC, alongside 21 states and D.C., alleges Uber engaged in deceptive billing and cancellation practices for its Uber One subscription service.
- The government’s amended complaint centers on claims that Uber enrolled consumers into Uber One without clear consent and made cancellation excessively burdensome, despite marketing the subscription as easily cancellable.
- The FTC cited data showing users may need to navigate as many as 23 screens and take 32 actions to cancel Uber One, which costs $9.99 per month or $96 per year and offers discounts and free delivery on rides and food.
- FTC Chairman Andrew N. Ferguson stated: "Americans are tired of getting signed up for unwanted subscriptions that seem impossible to cancel." Uber, through a spokesperson, maintains: "Uber One's sign-up and cancellation processes are clear, simple, and follow the letter and spirit of the law."
- The lawsuit, launched in April 2025 and joined by states in December, seeks court-ordered injunctions, refunds, and broader reforms for affected consumers.
This case is part of a broader push by regulators to ensure clarity and fairness in subscription-based business models. Law firms and in-house counsel advising tech platforms or rideshare services should assess the compliance of their enrollment and cancellation flows with FTC expectations, especially regarding transparency and ease of use.
By the numbers:
- 23 screens and 32 actions — Steps users may need to take to cancel Uber One, per FTC
- $9.99/month or $96/year — Cost structure of Uber One subscription
- 21 states and DC — Jurisdictions joining the FTC’s amended complaint
Yes, but: Uber maintains that its sign-up and cancellation processes are clear and compliant with the law.
What's next: Uber must respond to the FTC complaint as litigation in federal court proceeds; legal experts expect increased enforcement in the subscription economy.