Offit Kurman Sues Actionstep Over Failed Software Integrations
Offit Kurman sued Actionstep in August 2023 for failing promised software integrations.
Why it matters: Integration failures in legal management software can disrupt firm workflows and increase vendor risks for in-house and law firm IT teams.
- Offit Kurman filed the lawsuit against Actionstep in August 2023 in Virginia state court.
- The firm alleges Actionstep's Practice Pro Plus failed to integrate with QuickBooks Online and LawTap as promised.
- Offit Kurman operates over 300 attorneys across 19 U.S. offices and 30+ practice areas.
- The lawsuit highlights risks of adopting new integrated legal tech without comprehensive vetting and testing.
In August 2023, Offit Kurman, a law firm with more than 300 attorneys and 19 offices nationwide, filed a lawsuit in Virginia state court alleging that Actionstep failed to deliver on promised software integrations. Specifically, Offit Kurman contends that Actionstep's legal practice management software, Practice Pro Plus, did not properly integrate with key platforms like QuickBooks Online and LawTap, which are essential to the firm's operations.
Practice Pro Plus is marketed as a comprehensive practice management system that connects with various third-party applications to streamline legal firm workflows. However, according to the complaint, these integrations either failed or underperformed within Offit Kurman's technology environment, reportedly disrupting billing and appointment scheduling processes.
The lawsuit reflects broader industry concerns around the complexity of integrating specialized software in large legal practices. Offit Kurman's extensive technology infrastructure and diverse practice areas increased the challenges of smooth system adoption.
This case underscores the importance for legal professionals—including GCs and IT leaders—of rigorously evaluating and testing software integrations before full deployment. Vendor assurances may not always align with practical functionality, and failures can lead to operational setbacks or legal disputes.
Neither Offit Kurman nor Actionstep has provided public comments beyond the court filing. The complaint and related reports from Law360 provide further details of the allegations.
By the numbers:
- 300+ attorneys — Offit Kurman firm size
- 19 offices — U.S. locations of Offit Kurman
- August 2023 — Date lawsuit filed